Enablers (identify technology needs, motivation, concepts and knowledge)
In order to identify the enablers for change in each context, we see that knowledge about people’s motivation for change is needed. All humans are motivated by both external and internal factors, yet seldom in the same way. Managers are usually more motivated by factors like sales numbers and KPIs than the average employee – who is more likely to be motivated by improvements in the everyday work, be they social or emotional. Tapping into the organizations’ motivation for change as a whole is thus about figuring out what motivates each individual. Design the change process and adjust the aim accordingly.
a) What is the intrinsic and extrinsic motivation for employees, managers and others?
b) What do we need to facilitate this change, in terms of new and existing knowledge, technology/software, metaphors/definitions and ways of organizing?